Contact
Get in touch
We’re a pre-launch team, so there’s no customer service line yet. Here’s how to reach us now, and what support will look like once products are available.
Right now
How to reach us
Please don’t send personal or financial information, such as your Social Insurance Number, banking details or identification documents. We can’t accept applications, and we don’t need that information to answer a question.
After launch
What support will look like
Details will be published before applications open.
Help in the app and online
Plain-language help articles and secure messaging from inside your account.
A clear complaints process
How to raise a concern, how quickly we’ll respond, and where to go next if you’re not satisfied. We’ll publish it before launch.
Protecting you from fraud
We’ll never ask for your password, full card number or one-time codes by email, text or phone.